Order/Service Cancellation and Refund Policy
At our company, we value customer satisfaction and strive to provide a smooth experience for all our services. However, there may be instances where you need to cancel an order or request a refund. Please carefully read our updated policies regarding cancellations and refunds to ensure a clear understanding of the process.
Order/Service Cancellation
Order Cancellation Before Processing:
You can cancel your order for services within 12 hours after payment has been made. If you contact us during this time, we will cancel your order and refund your payment in full.
Order Cancellation After Processing:
Once we start working with your documents or begin the application process, your order can no longer be canceled. If you reach out to us after processing has begun, we can attempt to request the university not to proceed further with your application. In this case:
The application fee isn’t refundable by the university.
However, the deposit is non-refundable once work has commenced on your documents.
Refunds
Your satisfaction is our top priority, and we aim to ensure you receive the service you expected. You are eligible to request a refund if:
Service Not Delivered on Time:
If you do not receive the service within the guaranteed time frame (August for September intake or February for March intake), you can request a refund.
Wrong Service Provided:
If you applied for admission to one school but received admission to another, you can request a refund for the service.
Mismatch in Service Details:
If the service provided does not match the description (e.g., university policy changes and the admission letter details differ from the service description), you can request a refund. However, you must return the documents to our address at your own cost. Please note that university application fees and parcel fees are non-refundable, as they are charged by the university and the shipping company.
Refunds Are Not Issued If:
Fake or Counterfeit Documents:
If you provide fake documents (e.g., transcripts, certificates, physical tests, police clearance, or any counterfeit papers), your application will be rejected, and no refund will be issued.
Deportation from China:
If you were previously deported from China and did not disclose this information or misrepresented facts, you will not be eligible for a refund.
Delayed Responses:
If you fail to respond to our emails or messages in a timely manner, causing delays in processing your application, no refund will be provided.
Incomplete or Late Document Submission:
If you do not cooperate with our team or fail to provide the necessary documents on time, you will not qualify for a refund.
Missed Interview:
If you are required to attend an interview as part of the admission process and you fail to attend or are unsuccessful, no refund will be issued.
Visa Rejection:
As we are only responsible for securing admission to Chinese universities, we are not responsible for visa approvals. If your visa application is rejected, no refund will be given.
Incorrect Shipping Address:
If the admission letter fails to arrive because you provided an incorrect shipping address, no refund will be given.
Delays Due to Unforeseen Circumstances:
If your admission letter does not arrive due to exceptional circumstances beyond our control, such as natural disasters, no refund will be issued.
Failure to Pay University Fees on Time:
If you do not pay the university fees as stated in the pre-admission or admission letter, no refund will be given.
How to Request a Refund
To request a refund, please email us with your order details.
If you paid through an online payment method, the refund will be processed to the same account used for the original payment.
We hope this policy provides clarity on our cancellation and refund procedures. If you have any questions or concerns, please don’t hesitate to reach out to our support team for further assistance.