At ChinaSchooling, we aim to provide honest, high-quality, and reliable services to every student. We work hard to secure university admission and scholarships based on each student’s qualifications, performance, cooperation, and university requirements.
To ensure transparency and fairness for both students and our team, please carefully read our refund and cancellation policy below.
ORDER / SERVICE CANCELLATION POLICY
1.1 Cancellation Within 12 Hours (Before Processing Starts)
- If you request cancellation within 12 hours after payment and before we start processing your documents, you will receive a full refund excluding university application fees (if already paid).
1.2 Cancellation After Processing Has Started
Once we begin working on your application—this includes:
- Document checking
- Preparing your files
- Applying at university account
- Submitting applications
- Paying university application fees
The order cannot be fully canceled.
If you still request cancellation:
- 500 RMB cancellation fee applies
- University application fees are non-refundable (universities never refund them)
- The remaining balance (after deducting above costs) will be refunded
- No additional administrative fees will be charged
REFUND POLICY
We believe in fairness. Refunds are only provided when ChinaSchooling fails to deliver the service, not when the student fails to qualify.
Please read each condition clearly.
Situations Where Refund WILL Be Provided
A. If ChinaSchooling is unable to secure admission
If we cannot secure admission at any of the applied universities, we will refund the full service fee except university application fees, as they are paid directly to universities.
B. If ChinaSchooling is unable to secure the scholarship level requested due to our own fault
If we fail to follow the correct procedures, submit applications late, or make errors that cause scholarship loss, we will refund our service fee (application fees still non-refundable).
C. If service is not delivered within the promised intake period
- September intake services must be completed by August
- March intake services must be completed by February
If delays are caused by us, a refund applies (excluding university fees).
Situations Where Refund WILL NOT Be Provided
Refunds will not be issued under the following conditions, as they are outside of our control:
A. Student Fails University Interview or Online Test
If scholarship or admission is lost because the student:
- Did not perform well in the interview
- Failed or scored poorly on online exams
- Could not meet academic or language requirements
Deposit/service fee is NOT refundable, because our work was completed but the student did not qualify.
B. Student Applies for Multiple Programs (Degree/Language, etc.)
If a student requests:
- “Bachelor’s or Chinese Language Program”
and receives one of the chosen options, the service is considered completed. - No refund will be given.
C. Student Receives Admission But Not Scholarship
If the student receives:
- Admission only
- Partial scholarship instead of full scholarship
due to interview/test performance, university policy, or academic evaluation:
- No refund, because admission was successfully obtained and scholarship depends on student performance.
D. Student Provides Fake, Forged, or Unacceptable Documents
No refund will be provided if documents such as:
- Diplomas
- Transcripts
- Physical exams
- Police clearance
are found to be fake or unverifiable.
E. Visa Rejection
Our responsibility ends when we secure admission or scholarship.
Visa approval depends on embassy decisions.
- Visa rejection does not qualify for a refund.
F. Delays Caused by the Student
Refunds are not provided if the student:
- Fails to submit documents on time
- Does not respond to our messages/emails
- Refuses to attend interviews or exams
- Delays the process by not cooperating
G. Incorrect Shipping Address Provided by Student
If the admission letter or documents are lost due to the student providing the wrong address:
- No refund.
H. Uncontrollable External Factors
No refund for delays caused by:
- Natural disasters
- System issues from universities
- Global emergencies
- Government policy changes
These are outside our control.
UNIVERSITY APPLICATION FEES ARE ALWAYS NON-REFUNDABLE
- Universities never refund application fees.
These fees are not part of ChinaSchooling’s service charge.
Your deposit is used to pay:
- University application fees
- Document processing fees
- Communication and portal charges
Once paid, these expenses cannot be recovered.
Scholarship Outcomes Are Not Guaranteed
Scholarships depend on:
- Student academic performance
- Interview results
- Test performance (online test / CSCA / university exam)
- University policy
- Seat availability
ChinaSchooling CANNOT guarantee full scholarships.
We guarantee application and processing, not the university’s decision.
How to Request a Refund
Email us at: admin@chinaschooling.com
Include:
- Full name
- Passport number
- Payment receipt
- Reason for refund request
If approved, refunds will be issued to the same payment method used originally.
Local Office Legal Compliance
If you access our services through a local office in your country,
refund policies must follow local laws and regulations, which may differ.
All:
- Service fees
- Refund limits
- Legal requirements
will be governed by the jurisdiction where the service is purchased.